MOBILE TICKETS FAQs
If tickets were already printed, then your BAPAC THOUSAND OAKS Account will display the existing barcode. If tickets have not already been printed, then your BAPAC THOUSAND OAKS Account will generate a barcode when the tickets are retrieved.
No. If tickets were already printed, then your BAPAC THOUSAND OAKS Account will display the existing barcode via a mobile device.
Yes, for Android phones, you may access your tickets on your account to present for scanning or take a screenshot for later use. For iPhone users, you can add tickets to your Passbook/Wallet for later use.
If you are logged into your BAPAC THOUSAND OAKS Account and still do not see your tickets, please go to the box office or contact us at firstname.lastname@example.org or 1-805-449-2775.
If your screen brightness is too low, the QR code may have difficulty being scanned. Increase the brightness of your display to improve scanning. The QR code that is displayed is accompanied by a number. Only digital tickets generated from your My BAPAC THOUSAND OAKS Account or your Passbook/Wallet will be accepted. Copies of barcodes presented through third-party applications, screenshots or print outs will not be accepted at the theatre.
Yes, tickets retrieved within your My BAPAC THOUSAND OAKS Account will be considered printed. You should present the ticket displayed in your My BAPAC THOUSAND OAKS Account on your device to be scanned for entry at the theatre. Any physical re-print of your tickets will de-activate the barcode of that ticket on your mobile phone.
All active and unrestricted tickets for a show associated with your BAPAC THOUSAND OAKS Account will be displayed and available to present to be scanned for entry. If tickets were not previously printed, then all patrons should enter at the same time using the tickets displayed via your BAPAC THOUSAND OAKS Account or Passbook/Wallet on your mobile device. If tickets were previously printed, then patrons may enter separately with the previously printed tickets provided they have not previously been scanned for entry. If members of your party are arriving separately, then you will need to transfer the tickets they will be using for entry to them via your BAPAC THOUSAND OAKS Account.
Connectivity may be intermittent at the theatre; we encourage you to view your tickets on your supported device and add them to your Passbook/Wallet before heading to the show or for Android users, take a screenshot of your ticket and save it in your photos.
The data associated with your tickets will be saved to the Passbook/Wallet area on your phone. If you have previously retrieved details for tickets to a show, added them to your Passbook/Wallet and those tickets are still valid, they can be re-displayed out of this storage without re-establishing a connection.
We encourage you to charge your device before you come to the theatre, but you may always go to the box office for assistance.